AEM Support Services

AEM Extended Care Plans

Take advantage of the AEM Extended Care Plan for your TestPro and NSA testers. When you purchase an AEM TestPro or Network Service Assistant (NSA) tester from Mayflex each has a standard warranty to be free from defects in material and workmanship under normal use for a period of 2 years. Upon product registration, AEM will grant a standard warranty for a period of 5 years.

You can purchase an additional 1 or 3 Year Extended Care Plan*.

With the Extended Care Plan, you will have no additional costs in keeping your tester calibrated and in working order for the duration of your plan.

*The Extended Care Plan must be purchased within 90 days of the equipment purchase.

Free yearly calibration service
Free repair or replacement due to accidental damage**
Free Adapter replacement for those adapters supplied as part of a kit***
Free software updates

AEM Extended Care Plan Flyer

Download the flyer to see the full list of feature and benefits associated with the AEM Extended Care Plans.

Download

Annual Calibration

We will contact you 4 weeks prior to when your tester is due for calibration
We will issue you with an RMA number
You need to securely package your tester and include the RMA number
We will arrange collection of your tester
The tester will be calibrated within 5 working days and returned directly to you.

Note If required we can provide a loan unit, however we aim to turn the testing round so quickly, usually within a couple of days, so you shouldn’t need one.
Please note as part of the calibration service we will also ensure that your tester is updated with the latest firmware – should you not want to update the firmware at this point, please make our technical team aware of this when booking in your calibration update.
If you have any queries simply email the Mayflex Technical team at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0800 093 1202

The NSA range is covered by a 2 year manufacturers warranty.

Any Technical Faults

Should you have a technical fault with your AEM tester please follow this process:

Contact the Mayflex Technical Team on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0800 093 1202
If your issue cannot be resolved over the telephone, we will arrange for your tester to be repaired
We will issue you with an RMA number
You need to securely package your tester and include the RMA number
We will arrange for the tester to be collected from you
If a loan unit is available this will be shipped directly to you
As soon as the tester is fixed this will be shipped directly to you and you will need to return the loan unit within 5 working days.